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Privacy Policy

Subtrac Pte. Ltd.
Website: https://subtrac.ai
Last updated: 27.02.2026

1. Who We Are

Subtrac Pte. Ltd. is a Singapore-registered company providing subscription management and digital payment infrastructure software for businesses.

This Privacy Policy explains how we collect, use, disclose, and protect personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable laws.

If you have any questions, please contact:
privacy@subtrac.ai

2. What Personal Data We Collect

We may collect the following categories of personal data:

  • Name

  • Email address

  • Company name and role

  • IP address

  • Browser type and device information

  • Login credentials (for authorised users)

  • Any information submitted via forms, email, or direct contact

We collect personal data when you:

  • Visit our website

  • Submit a contact form

  • Subscribe to updates

  • Create an account

  • Request a demo

  • Communicate with us

3. How We Use Personal Data

We use personal data for the following purposes:

  • Responding to enquiries

  • Providing product demonstrations

  • Operating and securing our platform

  • Managing user accounts

  • Improving website functionality and user experience

  • Complying with legal and regulatory obligations

  • Preventing fraud and misuse

We do not sell personal data.

4. Legal Basis for Processing

Where applicable, we process personal data based on:

  • Consent

  • Contractual necessity

  • Legal obligations

  • Legitimate business interests

5. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve website functionality

  • Analyse site traffic

  • Maintain login sessions

  • Enhance security

You may control cookies through your browser settings.

Login Cookies

If you log into an account, we set cookies to store login information and display preferences. Login cookies typically last two days. If “Remember Me” is selected, login may persist for up to two weeks.

Analytics

We may use third-party analytics services to understand website usage. These providers may collect IP address, browser data, and usage patterns.

6. Comments (If Enabled)

If visitors leave comments on the site, we collect:

  • Data shown in the comments form

  • IP address

  • Browser user agent string

This information may be used for spam detection.

If Gravatar is enabled, an anonymised hash of your email address may be provided to Gravatar to determine whether you use that service. Gravatar’s privacy policy is available at https://automattic.com/privacy/.

7. Media Uploads

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors may download and extract location data from images.

8. Embedded Content

Articles on this site may include embedded content such as videos or images from third-party websites. Embedded content behaves as if the visitor has visited the third-party website directly.

These websites may collect data about you, use cookies, and track your interaction.

9. Data Sharing

We may share personal data with:

  • Hosting providers

  • Cloud infrastructure providers

  • Analytics providers

  • Email service providers

  • Legal or regulatory authorities where required

If you request a password reset, your IP address may be included in the reset email.

We do not disclose personal data except as necessary to operate our services or comply with legal obligations.

10. International Transfers

Your personal data may be stored or processed outside Singapore. Where this occurs, we ensure appropriate safeguards are in place to protect your data.

11. Data Retention

We retain personal data only as long as necessary for:

  • The purpose it was collected

  • Legal or regulatory requirements

  • Security and audit purposes

If you leave a comment, the comment and its metadata may be retained indefinitely to facilitate moderation.

Registered users may view, edit, or delete their personal information at any time, except for their username. Administrators may also access and update that information.

12. Your Rights

Subject to applicable law, you may:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of personal data

  • Withdraw consent

  • Request data portability where applicable

To exercise these rights, contact:
privacy@subtrac.ai

We may retain data where required for legal, administrative, or security purposes.

13. Security

We implement appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

However, no online system can be guaranteed fully secure.

14. Children

Our website and services are intended for business users. We do not knowingly collect personal data from children.

15. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be published on our website with the updated date.